Once your order has been placed we can not revise it. We cannot make address changes once an order is placed!

No, We do not offer price matching and can not add a promo code or discount to your order that has already been placed.

Please allow 1-3 business days for order processing.

Please note, we do not ship on Fridays, Weekends and/or Holidays.

A shipping confirmation email will be sent out at that time.

Your patience is truly appreciated!

We ship via DHL eCommerce and USPS!

Orders are shipped from our fulfilment center in Austin, TX.

For Domestic - once your order is dispatched it typically takes an estimated 4-10 business days to deliver.

For International - once your order is dispatched it typically takes 4-8 weeks to deliver.

**Please keep in mind that this is an estimated delivery time provided by our carriers. On rare occasions your package can arrive outside the estimated timeframe.

At this time, we do not offer express shipping.

It can take a while for us to receive the undeliverable package. You will be contacted once we receive your package about reshipping information. Please note you will be responsible for reshipping costs.

Contact us at hello@stonefoxswim.com within 2 days from the time your package was delivered so we can arrange for a replacement or repair. 

It typically takes 7-10 business days from the day we receive your return for us to process. During busy seasons it may take a little longer. We really appreciate your patience :)

Yes! Please see our return policy and information HERE.

No, all sales items are final.

*Excludes welcome discounts.

We reserve the right to cancel items off your order that we are unable to fill. We apologize for the inconvenience.

You will be responsible for all taxes and duties applied to your package. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more information.

Unfortunately, once packages are in the carrier's hands, they are out of our control. That being said, we know how frustrating it can be and we are here to help!

As stated at checkout, if you opt out of re:do shipping protection, our hands are tied. You need to work directly with the carrier to resolve this issue, as they do not guarantee insurance to us and we cannot take on their liability when they refuse to reimburse us for lost or damaged packages. We have given you the opportunity to insure your package via re:do shipping protection. If you choose not to use it, the liability falls on you.

- If you purchased shipping protection at checkout:

Please contact us regarding your missing package.

 - If you did not purchase shipping protection:

As a small business, we cannot take on the liability of carriers losing our packages and not reimbursing us for them. This is why we implemented re:do. We ask for your patience and understanding when working through these issues, as this is something that is very frustrating and time-consuming for us too.

Please feel free to reach out to our customer service team for additional assistance at hello@stonefoxswim.com. Thank you!