Returns

If for any reason you are not happy with your purchase, you can return items that are unworn, unwashed, free of any stains (like deodorant or makeup), oder, scuffs, tears or snags for a refund (excluding original shipping charges) within 14 days of the date of receiving your package. Any returned items must be in “sellable condition.” All garments must be returned in their original packaging with the manufacturer tags attached and hygienic liners attached. 

If your return is past 14 days of the date of receiving your package but less than 30 days of the date of receiving your package you may still return for store credit only.

Please see “Sale Items” section below to learn more about returns on items purchased at a discounted rate.

When returning items for a refund, a $8 restocking fee will be deducted. We offer free return shipping on store credit/exchanges. You may choose to return with your own shipping label but we advise using a trackable method. We are not responsible for items lost in transit. We do not currently offer return labels for international customers.

We are unable to refund original shipping charges.

Items purchased on sale (ex. sitewide, BOGO, flash sales, items discounted 20% or more) can not be returned or exchanged. If a sale item is sent back in an attempt for a refund, the items will be sent back to the customer.

*Items purchased during Black Friday BOGO'S and Restocks will be eligible for exchange only.

We do not offer price adjustments.

*Excluding orders purchased with the Welcome Promotion code..

LAUNCH RETURN PORTAL

If you have any issues with the above portal, please contact us at hello@stonefoxswim.com

Please allow 7-10 business days for packages to be processed once they reach our warehouse. Refunds will be returned to the original payment method. It can take your financial institution up to 10 business days to reflect payment on your account.

We currently offer exchanges on item(s) for a different size. We are unable to provide exchanges for a different color or style.

Returns that are damaged, soiled or returned without their original labels will not be accepted and will be sent back to the customer. We will not accept returned garments that were not approved in our returns portal. No exceptions.

If you receive a defective item, please notify us within 2 days of delivery. 

Once our team has provided a return label & approved the defective item, it must be shipped back within 7 days of receiving the shipping label. 

Items that have been worn, washed, stained, or damaged.


Items without the original tags and packaging.

Gift Cards

Items purchased on sale or spring a sale.

Items marked FINAL SALE.

Items purchased on sale and Final sale items will not be accepted and will be sent back to the customer.

We do accept returns for international purchases on almost all products if the item(s) are unworn, undamaged, and within the 14 day window of delivery for returns, and 30 day window for store credit. Customers are responsible for all shipping costs for international returns. Once inspected, we will refund the order. Please make sure your item is not marked "final sale". See complete description of final sale items below. If you are unsure, please reach out. 

 

Customers are responsible for all customs charges that may arise after it enters the receiving country. This includes any additional duties/taxes on the order. If the customer refuses to pay the duties/tax, customer will be refunded their order less return shipping and duties/tax."