SHIPPING

Within the United States

FREE Standard Shipping (USPS First Class) on orders over $75

Orders below $75 ship at $5.99

 

International

FREE Standard Shipping (USPS First Class) on orders over $200

Orders below $200:

Mexico & Canada $24.75

Australia $35

Rest of the World $33

*All ship via USPS First Class

 

International customers will be responsible for all taxes and duties applied to their package. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more information. 

 

ORDER PROCESSING

Orders are processed within 5-7 working days from the day they are placed. However, please allow for more processing time during sales.

We try our best to get your order out as soon as possible and appreciate your patience.

Please note orders placed on weekends will begin processing the following business day.

You will receive a shipment confirmation email when your order is dispatched from the Stone Fox Swim Warehouse.

 

DELIVERY

 Domestic Orders

Typical transit time once the order is dispatched is 5-10 business days.

International Orders

Typical transit time once the order is dispatched is 4-8 weeks. 

Please keep in mind that this is an estimated delivery time provided by our carrier. On rare occasions your package may arrive outside the estimated timeframe.

LOST/STOLEN/MISSING PACKAGES

Unfortunately, once packages are in the carrier's hands, they are out of our control. That being said, we know how frustrating it can be and we are here to help!

As stated at checkout, if you opt out of ROUTE shipping protection, our hands are tied. You need to work directly with USPS to resolve this issue, as they do not guarantee insurance to us and we cannot take on their liability when they refuse to reimburse us for lost or damaged packages. We have given you the opportunity to insure your package via ROUTE shipping protection. If you choose not to use it, the liability falls on you.

- If you purchased ROUTE shipping protection at checkout:

We implemented ROUTE shipping protection to provide added insurance to your package.

To file a claim with ROUTE, download the ROUTE mobile app via the email you receive from ROUTE after placing your order, or by going to claims.route.com. After filing a claim, a ROUTE representative will reach out within 24 - 48 hours to get you taken care of. ROUTE will ensure that you either receive a replacement or refund.

 - If you did not purchase ROUTE shipping protection:

If you opted out of ROUTE, there is not much we can do.

As a small business, we cannot take on the liability of carriers losing our packages and not reimbursing us for them. This is why we implemented ROUTE. We ask for your patience and understanding when working through these issues, as this is something that is very frustrating and time-consuming for us too.

Please feel free to reach out to our customer service team for additional assistance at hello@stonefoxswim.com. Thank you!